The first step towards a successful data recovery is for us to discuss the problem with you. Often we can identify the cause of the problem simply by listening to your description of events.
Your tape will be thoroughly examined for damage by one of Vogons' specialists before any attempt is made to read the data.
Vogon will perform a low-level read from your tape. At this stage we are concerned with securing as complete a copy of your data as can be taken. This is vital, especially with worn or damaged media.
Working from a secured copy of your data we identify the data format and decide which of our utilities will be able to recover your files.
We will quantify the additional work that is required to complete your data recovery. With damaged tapes this might mean attempting to extract additional data to rebuild a vital file.
It is the nature of backup utilities that formats develop and change and so Vogon is always ready to modify and develop new programs. All software that Vogon uses is developed by our own software specialists.
A copy of your data is held in our fireproof safe whilst the files you require are returned. Once you are satisfied that the recovery has been successful we will securely erase any copies of your data and return your original tape.